Privacy Policy

Who we are

NRT BPO LLC ("NRT BPO," "we," "us," or "our") is a business process outsourcing and contact center services company with its principal office at 12731 Kiev Hills Ln, Houston, TX 77047-4019, USA. We are committed to protecting the privacy and confidentiality of all personal information we handle in the course of our business. As a service provider in the BPO and call center industry, we recognize the importance of safeguarding the personal data of our clients, their customers, our employees, and job applicants, as well as the visitors to this website.

This Privacy Policy explains how we collect, use, share, and protect personal information, both through this website and within the scope of the services we provide. Questions about this policy can be sent to info@nrtbpo.com.

Information we collect

Website visitors. When you browse this website, our hosting provider and analytics tools may automatically record technical information such as your IP address, browser type, device type, the pages you viewed, the time of your visit and the page that referred you. This information is used in aggregate to keep the site running and understand how it is used.

Form submissions. When you complete a form on this website, we collect the information you choose to provide, which may include your name, business name, email address, mobile phone number, the services you are interested in, and any message you write to us. If you check the SMS consent box on our form, we also record that you did so, along with the date and time and the consent language you agreed to.

Information handled in the course of our services. Separately from this website, we collect personal information that is necessary for providing our services, operating our business, and complying with legal obligations. This may include names, contact details, customer account information, communication logs, call recordings, and employment-related data such as resumes, background information, and performance records. The information we gather helps us deliver professional contact center services, manage staffing needs, conduct training, ensure quality assurance, and provide coaching to meet the expectations of our clients. Where we process personal information on behalf of a client, we do so under that client's instructions and the terms of our service agreement.

How we use it

Personal information collected by NRT BPO is used solely for business purposes. These purposes include:

• Responding to your inquiry, scheduling and confirming consultation calls, and following up on your request;
• Delivering BPO services on behalf of our clients and handling customer interactions;
• Managing our workforce, monitoring service quality, and training personnel;
• Fulfilling contractual, regulatory, and legal requirements;
• Ensuring the security of our operations and protecting against fraud or unauthorized access to our systems;
• Operating, maintaining and improving this website.

How we share it

We may share personal information with clients who engage our services, ensuring that such information is disclosed only for purposes related to the services we provide. We also work with carefully selected third-party vendors who support our operations under strict confidentiality agreements. For this website and our form, those vendors include the customer relationship management (CRM) platform where your submission is stored, our website hosting provider, and the email and messaging providers we use to reply to you. Each of them processes your information only on our behalf, only for the purpose of providing their service to us, and under confidentiality obligations.

When required by law or regulatory authorities, we may disclose information in accordance with applicable regulations, including to respond to lawful requests, protect our rights, or protect the safety of any person.

NRT BPO does not sell personal information to third parties under any circumstances. Mobile phone numbers and SMS consent information are excluded from any sharing with third parties for their own marketing purposes, as described in the next section.

How we contact you

When you submit a form on this website, a member of our staff may reply by email or call you at the number you provided to discuss your inquiry. Calls are placed by people. We do not use automated dialers, prerecorded or artificial-voice messages, or automated chat agents to contact you, and this website does not use an automated chat agent. Text messages are sent only if you separately opt in, as described below. You can ask us to stop contacting you on any channel at any time by replying STOP to a text, telling the person who calls, or emailing info@nrtbpo.com; we honor that request on every channel.

SMS / Text Messaging

NRT BPO LLC offers a text messaging program ("NRT BPO Alerts") used for conversational follow-up on your inquiry, scheduling and confirming consultation calls, service updates, and occasional offers. This section describes how the program works and how we treat your mobile information.

How you opt in. You opt in by checking the SMS consent box on our website form. That box is unchecked by default; we do not pre-check it, and you can submit the form without checking it. Consent to receive text messages is not a condition of purchasing any goods or services from NRT BPO LLC.

Message frequency and cost. Message frequency varies depending on your inquiry and the conversation. Message and data rates may apply according to your mobile carrier plan.

How to opt out. Reply STOP to any message to cancel at any time. After you send STOP, you will receive one final confirmation message and we will not send you further texts unless you opt in again. You may also opt out by emailing info@nrtbpo.com.

How to get help. Reply HELP to any message for assistance, or email info@nrtbpo.com.

How we treat your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

Carriers. Wireless carriers are not liable for delayed or undelivered messages.

Cookies & analytics

This website uses your browser's session storage only to remember your form answers while you are on the site, so you do not lose them if you go back a step; it is cleared when you close the tab. We use Umami, a cookieless analytics service, to count visits, pages viewed and button clicks in aggregate, so we can see how the site is used. It does not set cookies and does not collect your name, email address or phone number. We do not use cookies to serve third-party advertising. You can control cookies and storage through your browser settings; disabling them will not prevent you from using the site, although the form may not remember your answers.

Security

To protect the personal information in our care, we implement a combination of administrative, technical, and physical security measures designed to prevent unauthorized access, use, or disclosure. These include access controls, staff training on the handling of private information, and confidentiality obligations for our team and our vendors. These measures are regularly reviewed and updated to reflect industry standards and best practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

Given the global nature of our business, information we collect may be transferred to or accessed from countries outside the location where it was collected, including by our team members working outside the United States. We ensure that such international transfers comply with applicable data protection laws and are subject to appropriate safeguards to protect the rights of individuals.

Your choices & rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to ask that it be corrected if it is inaccurate, or to ask that it be deleted. You may also withdraw consent to marketing communications at any time. To make any of these requests, email info@nrtbpo.com. We will respond within the time required by applicable law and may need to verify your identity before acting on your request.

If we hold your information on behalf of one of our clients, we may direct your request to that client or forward it on your behalf, since the client controls how that information is used.

Children

This website and our services are directed to businesses and are not intended for anyone under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us at info@nrtbpo.com and we will delete it.

Changes

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. Your continued use of the website after a change takes effect means you accept the revised policy.

Contact

NRT BPO LLC
12731 Kiev Hills Ln
Houston, TX 77047-4019, USA
info@nrtbpo.com

See also our Terms and Conditions.