Every call answered. Every lead worked.

We run the phones and the follow-up for car dealerships: service BDC calls answered and booked, missed calls rescued, web leads and unsold visitors called, and deal packets and title work kept moving, with a client director watching it all.

Build your team → See how a team works

A dealership loses customers on the phone, not on the lot

Nobody writes down the calls they miss or the customers they never called back. That is exactly why it goes on for years.

The service line rings out

Customers call to book an oil change or ask about a repair. They get hold music. Then they book down the road instead.

The unsold list goes cold

Somebody walked the lot yesterday. Nobody called today. Soon they are driving something they bought from someone else.

Paperwork holds up the deal

Titles, registration, deal packets. When those sit in a pile, the customer sits too, and so does the money.

Spanish-speaking buyers get handed off

A buyer who has to switch languages in the middle of a deal loses trust. Our specialists are native on both sides.

The service line answered,
the lead list worked.

Our teams are extensively trained specialists, cherry-picked for your store and sized to your need, with a client director above them. They answer your phones, chase your leads, and keep the paperwork moving. Support and sales, same team.

We do not hand you a stranger and a login. We hand you people you can name, somebody accountable above them, and a report that shows what moved.

A dealership service advisor walking a customer through a work order at the service counter

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Service BDC that answersInbound service calls booked into your scheduler, and your due-for-service and recall lists called one customer at a time.
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Missed-call rescueEvery call your team could not take gets a real call back, fast.
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Appointment setting for salesWeb leads and phone ups called, asked the right questions, and put on the calendar.
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Unsold-showroom follow-upYesterday's visitors get a phone call from a person, not a template email.
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Deal packets, titles and DMV follow-upDocuments chased, registration work tracked, files complete before you have to ask.
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English & Español, native on both sidesNot a transfer. Not a script read phonetically. A real conversation with the buyer.

How it starts for a dealership

A short diagnostic.We find where the calls are going, which lists are sitting, and what that is costing you.
We write it down.Your greeting, your service questions, your follow-up rules. Agreed before anyone picks up a phone.
Specialists trained on your store.Your brands, your service menu, your DMS, your paperwork. Not generic call-center training.
Live, managed, from the start.Your client director listens to real calls right away and tightens what needs tightening.

Questions owners ask

Straight answers. If yours is not here, ask it on the call.

Can you work inside our CRM and DMS?

Yes, your specialists are trained on your systems before they take a call. Appointments go into your scheduler and lead notes into your CRM, so your managers see the work where they already look. Title and registration work is tracked where your office already tracks it.

Do you replace my BDC or add to it?

Either. Some stores hand us the whole service BDC, others hand us the overflow and the after-hours calls. We size the team to what you hand over, and the playbook says exactly which calls come to us and which stay in the building.

Who manages the team, and what do I see?

A client director does, and you get a weekly report in plain words. Your specialists sit in a team with one person above them whose job is your account. They review real calls daily and catch gaps before you notice them. The report tells you calls answered, appointments set, leads still open, paperwork still waiting on a signature, and what needs you.

Who is this not right for?

Dealers who want an unmanaged seat and a password, and nothing else. If you would rather manage the people yourself and skip the client director, the daily call review and the weekly report, a cheaper unmanaged option will suit you better. We say so on the first call if that is the fit.