Keep the subscribers you already won.

We staff subscriber care for publishers: billing questions, delivery issues, renewal calls, churn saves and win-back outreach, so a small problem stops ending a subscription. We also answer the advertisers waiting in your inbox.

Build your team → See how a team works

Why subscribers leave over small problems

Nobody cancels twice. You get one chance to hear the problem, and it usually comes by phone.

A billing hiccup ends it

A card expires. The charge fails. Nobody calls. The subscriber is just gone, and the report calls it churn.

Delivery problems get reported once

If the first complaint goes nowhere, there is no second complaint. There is a cancellation.

Renewals go out by email only

An email is easy to ignore. A friendly phone call is much harder to ignore.

Advertiser emails sit unanswered

Somebody wants to spend money with you. They are waiting in an inbox nobody is watching.

Subscriber care that
keeps the list.

Our specialists learn your titles, your billing system and your delivery partners, then answer subscribers, fix the small stuff and call the lists that bring people back. The team is sized to your list, with a client director above it. Support and sales, same team.

We do not hand you a stranger and a login. We hand you people you can name, somebody accountable above them, and a report that shows what moved.

A short weekly report being written by hand beside a cup of coffee

→
Subscriber care on every lineCalls, email and chat answered by people who know your titles and your terms. English & Español, native on both sides.
→
Billing and payment questionsFailed cards, double charges, invoices. Handled kindly and closed out, not parked.
→
Address and delivery issuesThe report gets taken, the fix gets logged, and the subscriber gets a call back.
→
Renewal callsEvery expiring account called by a person before it lapses, off a list you can see.
→
Churn saves and win-back outreachWhen somebody cancels, a real person asks why and offers only what you have approved. Lapsed lists worked one name at a time.
→
Advertiser inquiriesInbound advertiser questions answered and routed to your sales team while they are still warm.

How a subscriber care team starts

A short diagnostic.We look at where subscribers drop off and which lists nobody has called in a long time.
We write it down.Your greeting, your refund rules, your save offers, your escalation line. Agreed before anyone picks up.
Specialists trained on your titles.Your products, your billing system, your delivery partners. Not generic call-center training.
Live, managed, from the start.Your client director listens to real calls right away and tightens what needs tightening.

Questions publishers ask us

Straight answers. If yours is not here, ask it on the call.

Can you work in our subscription and billing system?

Yes. We work in your system, not ours. Your subscriber records, your billing tool, your delivery partner's portal. Notes land where your team already looks, and nothing lives on a spreadsheet you cannot see.

Who manages the team, and what do I see?

A client director does, and you get a short weekly report. One person above your specialists owns your account, reviews real calls daily and catches gaps before you do. The report says in plain words what came in, what got saved and what needs you.

What happens when a subscriber calls to cancel?

A real person asks why and offers only what you have approved. We write the save offers and the refund rules down with you first. If the subscriber still wants out, we process it cleanly and log the reason, so you learn something from every cancellation.

Who is this not right for?

Owners who want a seat and a password, and nothing else. If you would rather manage the people yourself and skip the client director, the daily review and the weekly report, a cheaper unmanaged option will suit you better. It is also not a fit if you want a hard sell on every service call; we save subscribers with the offers you approve, not pressure.